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Hello virja,

Deposit and Cashout Transactions are currently disabled in your account as it has come to our attention that your account is associated with a player with whom we have an outstanding issue.

In order to assist you in clearing your account, we kindly request an explanation of your association to 'SpoofingLV'.

It is standard procedure to request an explanation when this type of situation occurs. Since we have to make sure that you are not the same person as the above player, we would like to ask you to email or fax us a clear photocopy of your driver's license, front and back, or other government issued photo ID.

We do not mean to imply any wrongdoing, however, please understand that we have to make security checks routinely to make sure that PokerStars remains a safe and secure environment for its players.

Please note that your deposit attempts will not be processed until your account has been cleared of this relationship. You will receive this automated email every time you attempt to deposit until this matter has been resolved. Once your account is cleared you will receive an email letting you know that your account has been approved for all real money transactions.

If you have access to your PokerStars account we ask you to please log in and upload all requested documents via the client.

Please go to Help > Contact Support / Upload Documents > Select Category > 'Security' > Sub-Category 'Documents' and you will be able to upload documents with a size up to 5 MB.

If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to "PokerStars Security" <>. If possible, please include the code "REL123" somewhere in the Subject of your email.

Alternatively you can fax the documents to one of the following numbers:
1800 631 9050 from the US and Canada
+44 1624 630899 from any other country

***(Please include your UserID on ALL Faxes sent)

If you have any further questions, please email "PokerStars Security" <>


PokerStars Security

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